Our cases

Skillforce software development team delivered a robust, flexible, user-friendly document management solution for accounting firms to streamline their workflow and significantly simplify the process of interaction with clients.

The customer, an accounting-industry professional, addressed the Skillforce development team to deliver robust and easy-to-use document management software to connect people, processes, and data and become more effective and competitive in their domain.

The main task for Skillforce software developers was to build a reliable and easy-to-use application to work with clients’ finances and payment receipts and collect information on taxes and other core banking information. The main challenge was making the application user-friendly for the accounting firm and their clients, considering the domain specifics.

The Skillforce development team delivered document management software for accounting firms that users can download, log into, select the required document type, populate all required fields, and send the result to an accounting specialist.

Users can also access their personal account, where they can create, change status, and edit documents. It is possible to register without a password using the passwordless technology provided by the Auth0 service. A light web version of the application was also made, adaptive for all devices.

Document management software for accounting firms developed by Skillforce is a powerful and easy-to-use tool to simplify day-to-day interaction between accounting clients and audit-firm specialists. This solution is intended to reduce the timing of tax audits, increase transparency, and reduce the need for human contact in a post-COVID world.

Skillforce software development team was tasked with developing a robust and secure API Gateway for a digital banking platform. The goal was to streamline integration between various banking services and third-party applications, enhancing the customer experience and ensuring seamless, secure transactions.

The primary challenge was to create a highly secure and scalable API Gateway that could handle a large volume of requests from various digital banking services and third-party applications. The gateway needed to ensure data privacy and protection while maintaining high performance and reliability. Additionally, the solution had to support different types of clients (web, mobile, and third-party systems) and provide a unified way to manage API traffic, authentication, and authorization.

Specific challenges included security, ensuring end-to-end encryption, preventing unauthorized access, and protecting against common threats such as DDoS attacks; scalability, handling high volumes of concurrent API requests without performance degradation; interoperability, facilitating seamless integration between disparate banking services and third-party applications; and monitoring and analytics, providing detailed logging, monitoring, and analytics to track API usage and performance.

The Skillforce development team designed and implemented a comprehensive API Gateway solution using several key components. They selected Kong API Gateway for its high performance, extensibility, and robust plugin ecosystem. OAuth2 and OpenID Connect were implemented for secure authentication and authorization, ensuring that only authorized users and applications could access sensitive banking data. Rate limiting and throttling were configured to manage traffic, prevent abuse, and ensure fair usage of API resources. Monitoring and logging were integrated with tools like Prometheus for monitoring and the ELK stack (Elasticsearch, Logstash, Kibana) for logging and analytics. Caching strategies were implemented to reduce latency and improve response times for frequently accessed endpoints. Automated deployment was achieved by utilizing CI/CD pipelines for seamless deployment and updates, ensuring minimal downtime and consistent delivery.

The API Gateway provided a unified and secure entry point for all digital banking services and third-party integrations. Key outcomes included enhanced security with robust measures such as encryption, OAuth2, and rate limiting to ensure data protection and compliance with regulatory standards; improved performance through efficient handling of API requests with minimal latency, even during peak traffic periods; scalability to effortlessly accommodate increasing numbers of users and API requests; better customer experience through seamless integration with third-party applications and consistent performance; operational insights with detailed analytics and monitoring, providing valuable insights into API usage and aiding in proactive maintenance and optimization; and reduced downtime through automated deployment processes, ensuring continuous delivery and quick recovery from any issues, resulting in higher availability. By implementing this API Gateway, FinTech Solutions, Inc. successfully enhanced their digital banking platform, offering secure and efficient access to their services while maintaining high standards of performance and reliability.

Skillforce was approached by a renowned global humanitarian organization with the task of creating an innovative, informative, and user-friendly website. The organization required a web presence that not only communicated its mission and initiatives effectively but also adhered to the highest standards of usability and accessibility. This website needed to cater to a diverse international audience, supporting multiple languages and being accessible to people with disabilities. Additionally, the organization sought seamless integration of various interactive features to engage visitors and encourage participation. Our team meticulously analyzed the organization’s needs and the preferences of its global audience, leading to the development of a robust website that met all the specified requirements. The final product featured intuitive navigation, responsive design for optimal viewing on all devices, and advanced security measures to protect user data. The new website successfully enhanced the organization’s ability to connect with its audience, increased user engagement, and facilitated better communication of its mission and values.

The humanitarian organization faced the challenge of effectively communicating its mission and initiatives to a global audience through an outdated and difficult-to-navigate website. The primary goal was to create a new website that was not only informative but also user-friendly, ensuring that visitors could easily access critical information, make donations, and engage with the organization’s activities. Additionally, the website needed to support multiple languages to cater to a diverse international audience and be accessible to people with disabilities.

The Skillforce development team approached this challenge by conducting a thorough analysis of the organization’s needs and the preferences of its target audience. The solution involved implementing a user-centered design process that involved stakeholders and end-users in every phase of the project to ensure the final product met their needs and expectations. The information architecture was redesigned to ensure logical, intuitive navigation, making it easier for users to find information quickly. A responsive design was created to ensure the website was fully functional and visually appealing on all devices, including desktops, tablets, and smartphones. Multilingual support was implemented to cater to a global audience, allowing users to switch between different languages seamlessly. The website was made compliant with WCAG (Web Content Accessibility Guidelines) to make it accessible to users with disabilities. The website was developed on a robust CMS like WordPress, enabling the organization to easily update and manage content without needing technical expertise. Additionally, the website was optimized for search engines and integrated with analytics tools to track user engagement and website performance.

Skillforce successfully managed the university’s complex cloud migration project. They meticulously planned and executed a phased migration process, ensuring minimal downtime and disruption to academic activities. Through continuous monitoring and staff training, Skillforce ensured a seamless transition. As a result, the university now benefits from enhanced data accessibility, security, and scalability, supporting its academic and administrative functions more effectively.

The challenge faced by the university was migrating its vast amount of data, including sensitive student and faculty information, to a cloud-based system without causing significant downtime or disrupting ongoing academic activities.

The Skillforce team approached this challenge with meticulous planning and a phased execution strategy. They first conducted a comprehensive assessment of the existing infrastructure and data dependencies. This was followed by the implementation of an incremental migration process, which allowed for continuous monitoring and immediate issue resolution. Regular communication and training sessions were also provided to the university’s IT staff to ensure smooth adaptation to the new system.

As a result, the university experienced a seamless transition with minimal downtime, preserving the integrity and accessibility of data throughout the process. The enhanced cloud infrastructure has significantly improved data accessibility, security, and scalability, thus supporting the university’s academic and administrative functions more effectively.

DBI, a leading revenue growth consultancy, recognized the need to enhance client impact and boost internal operational efficiency. By developing a self-serve digital diagnostics platform, DBI enabled clients to access live reports and track their progress in real time. This innovative solution not only added significant value for clients but also reduced the manual workload for consultants, allowing them to focus on more strategic tasks. The platform’s implementation resulted in improved client satisfaction, increased operational efficiency, and a more impactful client-consultant interaction.

DBI faced the challenge of enhancing client impact while improving operational efficiency. The existing process of finding and determining benchmarks was time-consuming and manual, limiting consultants’ ability to focus on more impactful tasks. Additionally, clients needed a more interactive and real-time method to access their reports and track progress.

The solution was to develop a self-serve digital diagnostics platform. This platform provided clients with live access to their reports and progress tracking, significantly enhancing their experience and engagement. For DBI consultants, the platform automated the benchmarking process, reducing manual effort and allowing them to dedicate more time to strategic and impactful activities.

The implementation of the digital diagnostics platform resulted in improved client satisfaction due to the ease of accessing real-time data and progress tracking. For DBI, it led to significant time savings, as consultants could now focus on higher-value tasks rather than manual data processing. Overall, the platform enhanced operational efficiency and created a more impactful client-consultant interaction.

A private healthcare company specializing in chronic condition management sought to modernize their services by integrating advanced technology. By connecting high-risk patients directly with licensed pharmacists, they ensure medications are safe, affordable, and effective, helping self-insured employers reduce costs and support employees with chronic illnesses. The goal was to enhance patient engagement and adherence to personalized care plans through a comprehensive digital solution.

The core challenge was the scalability and frequency of face-to-face pharmacist follow-up calls, which were not sustainable for daily or even weekly interactions. Additionally, the client needed to create alternative communication channels for patients to connect with pharmacists and doctors, make healthcare recommendations more accessible, and provide better visibility into existing benefits. Furthermore, the solution had to enhance the client’s marketability and develop a full range of connected offerings for a holistic view of health.

Skillforce developed a comprehensive digital platform that extended the client’s capabilities with modern technology while adhering to their “white glove” care principle. The solution included a mobile app and web portal that allowed patients to easily access and follow recommendations, connect with pharmacists and doctors through secure messaging and video calls, and track their wellness in real-time. The platform also provided patients with easy access to crucial healthcare information and visibility into their benefits. Additionally, the solution integrated various health monitoring tools to offer a holistic picture of the patient’s health.

The digital transformation led to significantly improved patient engagement and adherence to care plans, resulting in better health outcomes. The scalable communication channels allowed more frequent interactions between patients and healthcare providers, enhancing the level of care. The platform’s accessibility and ease of use increased patient satisfaction and provided a competitive edge in the market. Overall, the solution helped the company maintain its high-touch service model while leveraging technology to support and manage chronic conditions more effectively.

ProChats, a high-growth startup providing 24/7 live online chat services, partnered with Skillforce to address technology challenges hindering their growth. As an industry leader, they needed robust technological solutions to support their rapid expansion and maintain their market position. These improvements ultimately positioned ProChats for a successful acquisition by Ruby Receptionists in December 2018.

Despite strong month-over-month sales and explosive growth, ProChats faced significant technology challenges. The initial technology stack was inadequate to handle the increasing demand, leading to performance issues and operational inefficiencies. The key challenges included scaling the system to support growth, enhancing reliability and performance, and maintaining exceptional customer experiences.

Skillforce collaborated with ProChats to implement comprehensive technology improvements over several years. These improvements focused on three main categories:

Scalability: Upgrading the infrastructure to handle increased traffic and user load, ensuring the system could scale seamlessly with the company’s growth.

Performance and Reliability: Optimizing the existing technology stack and introducing new tools to enhance system performance, minimize downtime, and improve overall reliability.

Customer Experience: Developing advanced features and tools to maintain and enhance the quality of customer interactions, ensuring exceptional experiences for online visitors

The technology enhancements implemented by Skillforce enabled ProChats to support its rapid growth and solidify its market position. The improved infrastructure and performance ensured the company could handle increased demand without compromising on service quality. These advancements played a crucial role in positioning ProChats for acquisition, leading to a successful merger with Ruby Receptionists. The acquisition allowed ProChats to continue its growth trajectory and further expand its service offerings.

Lockton Companies, the world’s largest privately-held insurance brokerage firm, partnered Skillforce to develop a custom software solution. The aim was to drastically reduce the time required to create and edit richly-formatted, brand-compliant documents from 12 hours to just 15 minutes. This project leveraged a cross-disciplined product team to design and implement a user-facing product that integrated seamlessly with Typefi’s backend.

Lockton faced significant inefficiencies in their document creation and editing processes, which were labor-intensive and time-consuming. The existing workflows for delivering documents to clients, including edits and approvals, required substantial manual effort from the design team, driving up costs and turnaround times. The challenge was to automate these processes while maintaining high standards of document formatting and brand compliance.

Skillforce collaborated with Lockton to develop a comprehensive, web-based document automation solution. The project involved several key steps:

Process Audit: Thoroughly documented Lockton’s existing workflows for document delivery, edits, and approvals.

Proof of Concept: Created a single template to validate interaction and usability with Typefi’s backend.

Minimum Viable Product (MVP): Developed an MVP allowing users to create various documents customized for different business types and layout needs.

Internal Deployment: Rolled out the MVP to a select group of Lockton users to collect feedback and guide future iterations.

Performance Measurement: Measured time and cost savings achieved through the new process efficiency software.

Initially, the Typefi Writer add-in for Microsoft Word was considered to prepare content for automation but revealed constraints. This led to the strategic decision to build a custom web-based application with a more suitable frontend UI integrated with Typefi’s automated composition platform.

The custom software reduced the document creation and editing time from 12 hours to 15 minutes, significantly increasing operational efficiency. Lockton experienced substantial cost savings, and the design team’s workload was drastically reduced, allowing them to focus on higher-value tasks. The successful deployment of the MVP and subsequent iterations resulted in a robust solution that streamlined document workflows, improved usability, and maintained brand compliance.